It’s been 4 years since our last Audi European Delivery. Our Q5 still runs like a champ, but it’s time to replace our other daily driver – 07 Nissan Altima.
As of right now – nothing is set in stone. We will be in Europe at the end of July, and that doesn’t leave us with a lot of time to plan ED. We’re not even sure if it’s enough time for Audi to get the car ready on time and reserve delivery spot on the day we want. I reached out to a contact at Audi of America, and they said timing isn’t great but they think it will be possible to secure the requested date. It looks like now we have to pick a model and place the order. Not an easy decision. We’re not even sure what model we want. The main contestants: Q5, A4, A6, Allroad. I’m hoping the process has changed a bit since 2011, and Audi was able to smooth out the “minor” bumps we had back then. I’ll keep you updated!
So it’s been a while. But I guess there’s nothing to report. Car is back in US. took ~9 weeks to get it here. It’s been almost a year and we love it. I don’t think there will be too many updates on this site… until… the next ED ;-) In the meantime, if the info becomes outdated and you have more up-to day information, let us know in the comments so we can update it.
I know that I’m kinda slow with the updates… ;)
So on Monday the black A8 picked us up from the hotel and took us to Audi Forum in Ingolstadt. It was a 15-20 minute drive. There was no traffic, and I think the driver wanted to show us how Audi is handling at high speeds – most of the time he was driving 200-220kph.. that’s ~130mph. Great experience, a little scary, but definitely a lot of fun ;-) When we arrived at the Forum, a nice rep greeted us at the door, showed us where everything is: where the restaurant is, where the factory tour will start etc. We spent some time at the museum, purchased some accessories at the store, ate breakfast, and at 10am we showed up at the main floor to pickup the car. Read more…
Sooo we’re back. After 2 weeks of traveling and driving our new Q5. It was an amazing adventure, and I will try to tell the entire story. I swear lol. But first I’d like to say hi to folks from audi.de, who are frequent visitors to the site ;-) (judging by the web stats).
Our delivery date was set to July 4th at 10am. We wanted to be there a day earlier to do some shopping in Munich, and get over the jet-lag and stuff. After quite of bit of research we found a great deal on airfare. To save us some money I found 2 separate flights that would take us to Munich. First one: Newark, NJ -> 1h layover in Reykjavik, Iceland -> Warsaw, Poland using Iceland Express Airline. And the second one: Read more…
So we finally made it to Kempinski Hotel. I’m so glad we decided to come here 2 days before the delivery. Our flight from Newark to Poland was 3 hours late, and we missed our connecting flight. More about this adventure when I come back.
The final pickup/delivery papers finally arrived (last week). It came in a plain FedEx envelope Just a thank you letter, pickup document, drop off document, and trip itinerary outlining where I’m supposed to be and when ;-)
So far the ED experience is looking like that:
We’re arriving at Munich Airport on Saturday June 2nd at 5pm. We’re staying in Kempinski Hotel at the Airport. On Sunday we’re gonna take the S1 train to Munich, and spend a day there. Read more…
SO I guess it’s a time for another update. I finally received a call from my dealer that it’s time to come in and pay for the car. We’re picking it up on July 4th, and we went to pay for the car on June 4th. Exactly a month earlier. The payment process was pretty smooth. It took less than an hour. First, we went to our sales guy, talk to him for few minutes, and then he sent us to the finance manager. She was quite nice for a finance manager (I dealt with few of those before), but one thing to remember – she’s there to sell & upsell as well. Read more…
Few hours after sending a nasty email to Audi European Delivery Program team I received the following answer:
“Thank you for your mail. We are sorry for any inconvenience you may have experienced. Once vehicle production is complete and a VIN number is assigned to a vehicle, the Audi Forum Ingolstadt automatically locks in the delivery date requested on the Customer Information Form. If there is an issue with this date, the alternate date is used, and you and your dealer would have been contacted with further information and instructions. We have secured a delivery appointment for you on XXX at XX:XX AM, and your hotel reservation at XXX.
No further action is required at this point. We will contact your dealer with further instructions as we get closer to the July delivery date, and will have all delivery documents and the Agenda mailed to you approximately 2-4 weeks before your delivery date.”
Audi team needs to learn some communication skills. They said that they are reserving the delivery appointment for me, but never confirmed it. One quick email: “Hey, your date is confirmed. The next step is…” would be really nice. But I guess Audi wants to keep their customers uninformed. Not the best customer service imho.
Seems like all we have to do now is to pay for the car, and pick it up in Ingolstadt. The painful process is almost over ;-)
So it’s been 2 weeks since my last email from/to Audi. Still no date confirmation. Writing them a nasty email right now. This is getting really ridiculous.
My car was supposed to be manufactured in the week of April 9th. On the 22nd I decided to ask my dealer for an update. (I was assuming that they will contact me on their own with a progress report.. nope). So the response from my dealer was: “looks like your car is produced and and the VIN# is…”. That’s it!!!! no information about what the next step is, or what to do so I asked him… the response: “I’m not sure, I would email Audi and ask”. Are you f**n kidding me? What am I paying for? And what the heck are they doing there at the dealer? Are they sales people or paper-pushers? Read more…